FAQs

We have a range of packages available to suit your health & fitness goals. To find out more click here.

You can complete any membership application in centre or click here if you’d like to join online or register as a pay as you go (PAYG) user.

If you’ve registered with us before, please use the email address you previously provided or you may be subject to a registration fee.

You can attend during our opening hours for a visit, however you may find our virtual tour useful also.

We offer a range of discounted memberships for the following;

– Seniors
– Students
– Ex-pupils (who have left in the last year)
– Parent of current pupils
– Employees of the Rugby School Group
– Corporate
– Linked Memberships*

*terms and conditions apply

Once you’ve registered please visit reception to validate your membership and collect your membership card. We’ll also need to take a photo of you unless you’ve uploaded one against your membership account.

If you’ve registered for a concessional membership we’ll need to take a copy of your ID to verify your eligibility.

If you can’t visit us in person, please submit an enquiry here.

Our payment dates are set to the 1st of every month, or the next available working day.

If we’re unable to collect your direct debit for any reason, we’ll write to you to let you know and you can make a manual payment in centre or via the telephone.

If you need to change your direct debit details, you can do this direct with your bank who will contact us on your behalf. Alternatively, you can head to reception to complete a new direct debit mandate.

Please note we’ll need to have the new details by 15th of the month to take effect for the following month.

Please head to reception to complete a change of status form and new application form. You’ll need to complete new paperwork due to the changes of terms and conditions and pricing.

Please head to reception to complete a change of status form, alternatively you can submit a request here.

Please note we’ll need to receive notice before 15th of the month to take effect for the following month.

We may require reasonable evidence to support your request.

We’re sorry to hear you’re thinking of leaving us.

If you’d like to explore other packages, please click here.

If you still wish to cancel with us, please submit a request here or visit reception to complete a form.

Please note cancellation requests are subject to the terms and conditions of your membership.

If your child is under 3 years old, you will be eligible for our Parent & Baby lessons.

If your child is aged between 3-4, they will be eligible for our Ducklings programme which is suitable for preschool children.

If your child is aged 4 years or older and a complete beginner, they will enrol into stage 1.

If your child is 4 years or older and can already swim, they will need to book in for a swim assessment with a member of our Swim Team.

If you’d like to book in for a swim assessment, please call back in after 04 November 2024 to book your child in. 

Our Parent & Baby and Ducklings is 1:6

Our beginner levels are 1:6

Our intermediate levels are 1:8

Our advanced levels are 1:20

You just need to remember swimwear (one-piece costume, trunks or shorts, wetsuit is ideal for babies), goggles, towel  and long hair to be tied back or worn in a swim hat.

We provide everything else required for their learn to swim journey including floatation aids.

We’re sorry to hear you’re thinking of leaving us!

We require formal cancellation request from you, please submit a request here or email swimlessons@rugbyschool.net and a member of the team will get in touch with you.

Please note we require 30 days notice for cancellation. Please do not cancel your direct debit instruction without contacting us first.

We operate a ‘double nappy system’. This means a swim nappy (disposable or reusable) must be worn with a neoprene nappy over the top.

Accidents happen and this system will help avoid any accidents in the swimming pool, saving your blushes and prevent pool closures.

Nappies are available to purchase at reception

Yes please! All parents and guardians are required to stay on site for the duration of swimming lessons.

Goggles are only permitted for stages 3 or higher unless they’re prescription goggles.

Great news – any child can enrol onto our swim lessons, you don’t have to hold a membership with us.

Whatsmore if you’re interested in enrolling your child for our holiday crash courses, they don’t have to be enrolled onto our swim programme.

Interested? Please click here for more information.

We have a limited viewing area on the upper floor where you can observe lessons with tables and seating.

Please note this area is limited so we ask you to be considerate of other parents/guardians wishing to watch their children.

It happens! However, as late arrivals are often disruptive we do have a cut off. So if you’re running more than 10 minutes late after your childs lesson start time unfortunately won’t be allowed to join the lesson. After this time, the warm up would’ve been completed and the fundamentals to the lesson would’ve commenced.

Your direct debit is calculated on how many lessons there are in the year, multiplied by cost of each lesson and divided by 12 months for regular monthly payment.

Direct Debit payments are split into 12 equal monthly payments and cover the number of lessons offered throughout the year.

Therefore, your payment will be due.

Whilst we endeavour to ensure all lessons are delivered, occasionally we may be left with no option but to cancel your lesson.

If it’s a planned closure, we’ll write to let you know as soon as possible and you’ll either be offered a replacement lesson or your future payments will be adjusted dependent on the number of lessons missed.

If your programme requirements payments in 10, your account will not be debited for the lesson and where possible we’ll offer a replacement lesson.

If you pay via direct debit, your future payments will be reduced to reflect the cancelled lesson. Please note this will be weekly cost not the cost of lesson.

If your child is enrolled onto our Parent & Baby or Rookie Lifeguard programme you will pay for 10 lessons upfront. We’ll drop you an email when your account is running low.

Crash Courses must also be paid upfront. For all other lessons you will pay by direct debit.

Please click here to activate your online account.

You’ll need to click on Login and then hit ‘create or reset password. Please follow the on screen instructions and you’ll be a few clicks away.

It’s an online feature where you can view your lesson dates, top up your payments and review pupil progress from our Swim Team.

You can, however you are unable to do this online. Please click here to submit a request.

We have on site parking which can get busy at time and there is also on street parking available on Horton Crescent and surrounding roads. We’ll let you know in centre and on our social media pages when the car park may be particularly busy due to events and tournaments.

There are bike racks available at the front entrance of the centre. Please note overnight storage is not permitted.

We do have a lost property system at the centre to which are securely stored for a short time. Perishable items are stored for 24 hours.

Any unclaimed items that haven’t been collected will be donated to charity.

Children aged 17 years or younger require an adult to be on site at all times.

Children aged under 14 years require direct adult supervision at all times under their activity.

Any children aged under the age of 8 years old must be directly supervised by an adult in the water with a maximum ratio of 1:2.

Any children aged 8 years and over and are a competent swimmer* can swim independently but the adult must remain on site at all times.

* This will be at the Lifeguards discretion.

Inductions aren’t mandatory for adults, however we strongly recommend booking one with a member of our fitness team. They’ll be able to guide you through the equipment and enable a bespoke experience for you.

If you opt to waiver an induction then you’ll need to sign a waiver form.

Please note inductions are mandatory for all junior members.

Please head to reception to book yours today.

We have varied opening hour as we operate for the Schools’ needs as well enabling our members to exercise.

Please click here to view our opening hours and timetables.

We have two accessible changing room including toilet and shower facilities.

We also have an accessible lift which enables you to get to our first floor.

We also have an accessible reception desk to support wheelchair users.

If you’d like to discuss our facilities further, please call reception on 01788 556 281.

Photography and videography in centre is strictly prohibited at all times in accordance with our safeguarding policies.

If you’d like to contact us regarding any commercial opportunities, please click here.